How Excellent Customer Service Makes a Difference for Contractors and Distributors Working with an LED Lighting Provider
At EarthTronics, we recognize the role that customer service plays in ensuring the success of your projects. Our dedicated support representatives are available whenever needed, helping to streamline your experience from product selection to post-installation support. By prioritizing effective communication and problem-solving, we ensure that every interaction adds value, enhancing your overall satisfaction and project outcomes.
Easy-to-Use Website and Support Materials
Our website serves as an on-demand extension of our sales and customer service teams, designed to make the LED lighting solution search as straightforward as possible. With features like a product compatibility checker, rebate finder, and detailed technical support information, our website equips you with all the tools needed to make informed decisions. Additionally, our comprehensive support materials, including installation guides, operating manuals, warranty lists, and informative blogs, ensure that you have the resources easily accessible to achieve optimal results with our products.
LED Product Assortment & Accessibility
EarthTronics offers an extensive range of LED products, ensuring availability across North America and Canada to keep your projects moving without delay. Our product lineup includes indoor LEDs for various applications, outdoor lighting solutions, emergency backup drivers for safety during outages, and a wide selection of LED lamps for all settings. With these diverse options, we cater to both residential and commercial needs, providing reliable, efficient lighting solutions. Our dedicated customer service team is always ready to assist with any specifications or questions, making us your go-to LED lighting partner.
Advanced Technology
At EarthTronics, our commitment to advanced technology in lighting is highlighted by EarthConnect, a leading example of innovation in network lighting controls. This system is recognized on the Design Light Consortium Network Lighting Control (DLC NLC) list and integrates cutting-edge Bluetooth Mesh technology for seamless control and automation of both indoor and outdoor lighting environments. Key features include:
- Smart Controllers and Sensors: Our Bluetooth Mesh technology enables sophisticated control systems that are intuitive and flexible, allowing for precise lighting management tailored to specific environments and needs.
- Energy Efficiency: Advanced sensors detect presence and adjust lighting automatically, significantly reducing energy consumption while enhancing user comfort.
- Future-Ready Integration: The system supports a wide range of devices, ensuring compatibility and scalability with future technological advancements.
By incorporating these technologies, EarthTronics not only enhances the functionality and efficiency of lighting solutions but also ensures they are sustainable and adaptable to the evolving demands of the industry. This forward-thinking approach positions us as a leader in providing advanced, eco-friendly lighting technologies.
Ease of Installation & Use
All EarthTronics LED lighting products, including our LED T8 & T5 bulbs, LED panels, high bays, and wall packs, are designed to be easy to install, making retrofitting and installation a breeze. We also include complete kits, clips, and hardware with every product, so you don’t spend precious time tracking down the right components and accessories. In addition, our LED fixtures are designed to easily integrate sensors and other lighting control technology.
LED Sustainability & Recycling
At EarthTronics, we are committed to environmental stewardship and offer guidance on the responsible disposal and recycling of light bulbs. While we don’t directly manage a recycling program, our team is available to provide information and direct you to local recycling options for safe and sustainable disposal of old bulbs, including CFLs, fluorescents, and LEDs. Contact us for detailed advice on handling and recycling light bulbs after upgrading to our energy-efficient LED products, ensuring compliance with environmental standards, and contributing to a greener future.
Industry Certification & Exceptional Product Warranties
One of the best ways an LED lighting provider can provide an excellent customer experience to contractors and distributors is by ensuring their products are well-constructed, energy-efficient, and long-lasting. Additionally, products should meet safety standards and regulations. All EarthTronics LED lighting products are tested to the applicable UL Standards by UL and ETL for both the USA and Canada. In addition, our products are certified by or listed with Energy Star and DLC. For additional assurance, EarthTronics covers our products with warranties from 3 to 10 years in length.
Choosing an LED lighting manufacturer that prioritizes excellent customer service can make all the difference in the success of a construction or design project. With EarthTronics, you can trust that you will have access to the lighting products you need when you need them, thanks to our investment in North American-based inventory. EarthTronics is committed to providing reliable and energy-efficient LED lighting products, a knowledgeable staff, and helpful support resources. When it comes to your LED lighting needs, trust EarthTronics to deliver both the LED products and the service you need to make your project a success.
Contact us today to experience first-hand the EarthTronics difference!